NORMAN BALL

An innovative and highly commercial senior manager / IT Consultant, who combines outstanding IT, MIS and network knowledge with the ability to provide an effective link between technical staff and users.

Key Skills

• A consultant / problem solver who designs and implements business solutions to improve management control and information.
• Team player who has led large departments of up to 200 people with budgets in excess of £40m but equally effective as a key worker within smaller teams implementing new technologies in practical and innovative ways.
• Managed departments, teams, programmes and projects to design, build, implement and support systems in the Telecommunications, Retail and Distribution environments.
• Setting the processes and procedures to be used by others, thereby ensuring best practice and improved work-flow.
• Designing Strategies and Managing Change in fast moving environments.
• Highly IT and network literate utilizing the most appropriate technologies to complete the project.
• Providing coaching and support to others.

Description

A senior IT professional who has a track record of success in blue chip organizations supplying user, B2B, B2C, and outsourced services.

Equally effective in smaller environments having helped grow businesses from startup through to FTSE 100 presence.

He has a blend of attributes that combine key business skills together with competences including IT Director, Development Director, programme and service delivery management, consultancy, devising strategy and managing the implication of rapid change on business and people.
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Has considerable experience and success in: -

• Overall Departmental Management
• Applications Development
• Data Centre and Service Management
• Technical Support
• Programme and Project Management
• Business process re-engineering
• Strategy and Change Management
• Team Leadership
• Coaching of personnel
• Telco systems
• Billing systems
• Warehouse, Stock and Sales systems
• EPOS and Back Office systems
• Web development and hosting.

Some Achievements

• Recently developed, implemented and hosted a number of websites.
• Conducted an internal benchmark on a troubled outsourced contract (£230m p.a.) operating in 18 European countries. Following the analysis and resultant re-solution, internal costs were lowered by 10% and the price to the customer reduced by 15%.
• Responsible for an Oracle Financials implementation programme across a Group of companies.
• Led a successful project (£5m) to design, build and implement a 100 seat Business Services Centre.
• Sat on steering group leading the fundamental changes required to become a staff empowered organization.
• Led refurbishment of Data Centre, introduced SLA’s and achieved 10% cost reduction.
• Implemented SAP and a new IBM mainframe during a major merger..
• Implemented innovative EPOS and back-office systems into pubs, motorway services, off licences and convenience stores improving profitability by 23%.

   

JOHN FOWLER

An imaginative pro-active production manager with effective communication skills used to meeting demanding dead lines whilst maintaining the highest quality standards demanded by the print industry.

Key Skills

• Managed skilled work forces producing high quality graphics for business, museums and educational establishments.
• A flexible yet focused team player able to initiate change
• Experienced user of a wide variety of DTP and design software including  QuarkXpress, InDesign, PhotoShop, Illustrator and Dreamweaver.
• A keen eye for design and layout
• Customer focused.  Able to interpret customer wishes and assess alternative  production processes to achieve desired end result.

Experience

Website design and creation
Planned workflows and organised production teams of skilled technicians to produce top quality display graphics.
Ensured adherence to demanding and immovable deadlines.
Devised and implemented QC routines while reducing waste by 15%.
Gave guidance and technical training to others. 
Advised clients on optimum file set up to produce their desired results, thus producing better imagery and minimising production times.
Production of  high quality inkjet display graphics for museums, industry, retailers, education and government departments.
Image scanning and digital manipulation.
Small business administration and accounting